This privacy statement sets out how Stratus Financial Group Pty Ltd ABN 54 139 889 535 will manage your personal information and other information.
Information collected by Stratus Financial Group
Depending on the particular circumstances, Stratus Financial Group may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number) and financial information (such as credit card or bank account numbers). The personal information we collect depends upon the nature of our relationship with you.
This policy does not apply to acts and practices that relate directly to the employee records of our current and former employees.
How Stratus Financial Group will collect your information
Stratus Financial Group may collect your information in a number of ways, including:
directly from you (such as where you provide information to Stratus Financial Group when you retain our services or visit the Stratus Financial Group website or contact Stratus Financial Group with a query or request)
from publicly available sources of information
from Stratus Financial Group records
If you choose not to provide certain information about yourself, Stratus Financial Group may not be able to provide you with the services or information you require.
How Stratus Financial Group will hold your information
Stratus Financial Group may store your information in hard copy or electronic format, in storage facilities that Stratus Financial Group owns, or that are owned and operated by third party service providers.
Stratus Financial Group takes the privacy and security of your information seriously and Stratus Financial Group is committed to maintaining the security of your information under the control of Stratus Financial Group.
Stratus Financial Group uses a combination of technical solutions, security controls and internal processes protect your information from unauthorised access and disclosure.
While Stratus Financial Group takes these steps to maintain the security of your information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your own information.
Purposes for which Stratus Financial Group will collect, hold and use your information
Stratus Financial Group may collect, hold and use your information for a range of different purposes, including
- to provide services to you, to provide you with information about those services, to assist you with enquiries, or to provide you with better customer service;
- to administer and manage the services Stratus Financial Group provides to you, to invoice you for them and to collect any amounts you may owe Stratus Financial Group; and
- to improve or develop services, or to perform research and analysis.
- We will not collect personal information that would be unlawful, unnecessary or unrelated to our business.
When Stratus Financial Group will disclose your information
Stratus Financial Group may disclose your information:
- as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities;
- to third parties who assist Stratus Financial Group to manage or develop the business of Stratus Financial Group; or
- for the purposes of facilitating or implementing a transfer/sale of all or part of the assets or business of Stratus Financial Group.
- Stratus Financial Group does not intend to disclose your information to third parties outside of Australia.
Most web browser software allows you to block cookies if you choose to do so.
Your email Address and the Spam Act
Stratus Financial Group is fully compliant with the Spam Act 2003 (Cth) and Stratus Financial Group will not send you promotional material if you do not want it sent to you. Stratus Financial Group will not forward your email address to any third parties without your express permission.
We use MailChimp as our marketing automation platform. By subscribing to our website, you acknowledge that the information you provide will be transferred to MailChimp and be used for Stratus Financial Group to connect with you via email marketing.
Social Media Messaging, Message Boards And Forums
The Stratus Financial Group website and social media accounts may contain interactive features such as Facebook messaging or sharing, Twitter posts, LinkedIn posts, Instagram posts, message boards and forums. Whenever you post personal information in publicly accessible places such as Facebook, Twitter, Instagram, LinkedIn or message boards and forums on the Internet, this information becomes available to anyone with access to the Internet. This information can be collected and used by others, including to send you unsolicited communications. Therefore, Stratus Financial Group recommends that you use your discretion and exercise caution when providing your personal information on Facebook, Twitter, LinkedIn, Instagram and message boards and forums. Stratus Financial Group accepts no liability for any material or links posted on any Facebook post, Twitter post, LinkedIn post, Instagram post, message boards or forums on the Stratus Financial Group website.
How to access or correct your personal information or make a privacy complaint
If you wish to access any of your personal information that Stratus Financial Group holds or would like to correct any errors in that information, please contact Stratus Financial Group on 61 (0)7 3007 2000.
You may also use these contact details to notify Stratus Financial Group of any privacy complaint you have against Stratus Financial Group, including if you think that Stratus Financial Group has failed to comply with the Australian Privacy Principles (APP).
Stratus Financial Group will investigate any complaints received in writing and endeavour to respond to your complaint within 14 days of receipt of the complaint.
While Stratus Financial Group will use its best endeavours to address any complaint that you may have, if you are unsatisfied in the manner in which Stratus Financial Group deals with your complaint, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).
About this statement
This statement has been issued by Stratus Financial Group, effective as at 31 May 2018. From time to time, Stratus Financial Group may need to change this statement.
If you would like to complain about a breach of the APP, you may contact our Privacy Officer via firstname.lastname@example.org or telephone 61 (0)7 3007 2007.